PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, FEES APPLY.
Return

Is it possible to return my order?

Yes, it is possible.

If you are not satisfied with the ordered items, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all corresponding parts, components, and the packaging is exactly as the product arrived.
2. the product has been handled normally, breakage due to careless handling is excluded.
3. Products where hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days, and if the conditions are met, the return will the return will be officially confirmed within this period.

*We reserve the right to reject returned items if we suspect that the items have been used or damaged without our fault. or have been damaged without our fault.

How can I return my order? If your order meets the above conditions, you must do the following to initiate the Return process. Send an email to: info@iconauckland.com.au Make sure the email includes the following information:

Order number Reason for the return request Photo of the product in case of breakage First name + last name of the customer Customer's address

We will then talk to you and provide you with the return address. Never send the return to the sender, but we will provide you with the correct address after you have requested it from us. You, the customer, are responsible for the shipping costs of returning the product.

Withdrawal

The consumer has a right of withdrawal in accordance with the following provision, if the the consumer is a natural person who concludes a legal transaction for purposes that are not neither predominantly attributed to their commercial nor their self-employed professional activity:

A. WITHDRAWAL POLICY Right of withdrawal The withdrawal period is 14 days from the day on which you or a third party designated by you who is not the carrier, has received or has taken possession of the last goods. Since we operate with a fully automated system, orders are executed immediately after ordering. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receipt of the goods.

To exercise your right of withdrawal, you must inform us, Ferlor Auckland, by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The revocation is completed when the goods have been received by us. The cost of returning the goods is borne to be borne by the buyer.

Proof for shipments in transit

Since our goods are shipped from Asia, longer transit times may occur, over which we have no control. no control. If the goods are already on their way to you, cancellation is not possible. Please please wait until you have received the goods and then return them to us. Of course, you can also contact us Of course, you can also inform us in advance about your withdrawal.

To guarantee you the fastest possible return, we ask you to send us a shipping confirmation Confirmation to send.

Consequences of withdrawal If you withdraw from this contract, we must refund you all payments we have received from you, except for the delivery costs (excluding any additional costs arising from (excluding any additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) (excluding any additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day on which the day on which the notification of your withdrawal from this contract and the receipt of the goods by us is received. For this refund, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this refund. this refund.

** ALL RETURNS WILL BE SENT AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.