Shipping policy

Below you will find the average delivery times for all our packages:

• Once an order has been placed, we require 1 - 3 working days to process the order. During the week, it takes one business day, but if you place an order on a Friday evening or over the weekend, it may take a little longer.

• Once your order has been processed, it will be shipped, and delivery typically takes 8 - 12 working days on average.

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order:

The ordering process at Shop Name is as simple as possible. First, you need to go to the product page and add the desired product to your cart. To do this, click on the black button "Add to Cart." It is important here to check if you have selected the correct variants. If everything is correct, click on the "Proceed to Checkout" field. On the information page, you will need to enter the correct address details. Make sure all information is correct. Once these details are filled in correctly, you can click on the "Continue to Shipping" button. On the shipping page, you have the opportunity to review the address details you have entered. It is also noted that each shipment is completely free of charge. As a sign of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" field. For payment options, you have a choice of various payment methods. At hellostella.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.

• Klarna (Installment Payment)
• Credit Card (AMEX, Mastercard, Maestro, Visa)
• Paypal Account
• EPS
• Immediately

Once you have selected the correct payment method, you need to click on the "Complete Order" field, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you encounter any issues with your order, you can contact us at any time.

Shipping Costs:

We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity.

Shipping Your Order:

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

So that we can charge fair prices for our products, we have decided to collect packages in large quantities and ship them all at once upon reaching the minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are also very busy and there may be delays due to the COVID-19 crisis. Please consider this when placing your order. We will do our best to ship your order as soon as possible.

To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.